Refund policy
Returns, refunds & cancellation policy
Last Updated: June 2026
At Baresol, we aim to provide a smooth and reliable shopping experience for every customer. Due to the nature of skincare and personal care products, certain return and refund limitations apply to maintain product hygiene, safety, and quality standards.
Please read this policy carefully before placing an order.
Order cancellation
Prepaid Orders: Once an order has been placed successfully on the website, it cannot be cancelled. Customers are requested to review all order details carefully before completing the purchase.
Cash on Delivery (COD) Orders: An additional fee is charged on Cash on Delivery orders.
Once a COD order has been placed successfully, cancellation requests may not be accommodated.
Baresol reserves the right to refuse, limit, or cancel Cash on Delivery orders that appear suspicious, high-risk, unserviceable, or intended for misuse.
Repeated refusal or non-acceptance of COD orders may result in restrictions on future Cash on Delivery purchases.
Return eligibility
Due to hygiene and safety reasons, we do not accept returns or exchanges on opened or used skincare products.
Returns are only eligible in situations where the wrong product has been delivered, a product is received in a damaged condition, there is significant leakage or physical damage, or an incorrect item has been shipped.
To be eligible for review, the product must remain unused, the original packaging should be retained where possible, the issue must be reported within 24 hours of delivery, and clear evidence of the damaged, defective, leaking, or incorrect product must be shared with our support team.
When returns, exchanges or refunds cannot be accepted
Returns, exchanges, or refunds are not available for opened or used products, minor packaging variations, personal preference or change of mind, individual skin reactions or product suitability concerns, delayed deliveries caused by logistics providers or unforeseen circumstances, or incorrect shipping details provided by the customer.
As skincare products may perform differently across individuals, results and skin compatibility can vary depending on skin type, sensitivity, lifestyle, climate, and usage habits.
We recommend reviewing ingredient information carefully and performing a patch test before regular use.
Damaged or incorrect orders
If you receive a damaged, defective, leaking, or incorrect product, please contact us within 24 hours of delivery.
To help us review your request, please share your order number, clear photographs of the product, images of the outer packaging, and a brief description of the issue.
Our team will assess the request and determine the most appropriate resolution.
Baresol reserves the right to reject claims where sufficient supporting evidence is not provided or where misuse or policy abuse is suspected.
Refund process
Once a refund or compensation request has been reviewed and approved, the resolution may be provided in the form of a replacement product, store credit, or refund where applicable.
For prepaid orders, approved refunds will be processed to the original payment method. Processing timelines may vary depending on banking partners and payment providers.
For Cash on Delivery orders, approved refunds may require customers to provide valid bank account details for processing.
All refunds, replacements, and store credits remain subject to verification and approval based on the nature of the request and the supporting evidence provided.
Failed deliveries and refused orders
If an order cannot be delivered due to an incorrect address, repeated failed delivery attempts, refusal to accept the order, or customer unavailability, Baresol reserves the right to deny future Cash on Delivery orders or deduct applicable shipping and handling charges where necessary.
Contact us
Trinivas Beauty and Cosmetics LLP6th floor - 606, Titanium city center,
Prahladnagar Trade Centre,
Vejalpur, Ahmedabad, Gujarat 380051
Email: info@baresol.in
Phone: +91 9898211428